Shipping policy

Shipping, Returns & Exchanges Policy

At Mint Activewear, we want your shopping experience to be as easy and enjoyable as possible. Whether you're waiting for your new favourite activewear to arrive or need to swap something for a better fit, we're here to help!

Shipping Information

Where We Ship

We currently ship throughout New Zealand only. Unfortunately, we don't offer international shipping at this stage.

Shipping Costs

We offer flat-rate shipping across New Zealand:

Standard NZ Shipping: $10.00 NZD
Rural NZ Shipping: $15.00 NZD

Shipping costs are calculated and displayed at checkout based on your delivery address.

Delivery Timeframes

We aim to have your order delivered within 2–3 working days. However, delivery may take 2–5 working days depending on your location and courier availability.

Please keep in mind:

Delivery timeframes exclude weekends and public holidays.
Rural deliveries may take a little longer.
During busy periods, public holidays or major sales events, deliveries may experience delays.
Delivery timeframes are estimates, not guaranteed arrival dates.

We'll always do our best to get your Mint pieces to you as quickly as possible!

Order Processing & Tracking

Once your order has been placed, we'll get it ready for dispatch as quickly as possible.

You'll receive an order confirmation email when your purchase is complete, followed by a shipping notification with tracking details where available.

If you have any questions about your order, please contact us at hello@mintactivewear.co.nz.

Returns & Refunds

We understand that shopping online can be tricky, especially when you can't try something on first! That's why we aim to make our returns and exchanges process as straightforward as possible.

Full-Price Items

If you've purchased an item at full price and it isn't quite right, you're welcome to return it for a refund, provided it meets our return conditions.

Approved refunds will be processed back to your original payment method.

Once we've received and inspected your return, we'll send you an email confirming that your refund has been processed.

Sale Items

If you've purchased an item on sale, we can offer an online store credit rather than a refund for change-of-mind returns.

We're also happy to exchange sale items for a different size or colour, subject to availability.

Please note that sale items are not eligible for change-of-mind refunds to your original payment method.

These conditions do not affect your rights under the Consumer Guarantees Act 1993 if an item is faulty or otherwise fails to meet consumer guarantees.

Return Conditions

For standard returns and exchanges, we ask that:

Items are returned within 30 days of receiving your order.
Items are unworn, unused and in their original purchased condition.
All original tags remain attached.
Items are returned in a clean, resaleable condition.

If you have any questions about whether your item qualifies for a return, please reach out. We're always happy to help!

These conditions apply to our standard returns policy and do not limit your statutory rights in relation to faulty or non-compliant products.

Timeframe for Returns

All online orders must be returned within 30 days of receiving your purchase.

We understand that delivery delays can sometimes happen, so our return timeframe is based on when you receive your order, rather than when you originally purchased it.

If you're outside the 30-day return period, please get in touch with us at hello@mintactivewear.co.nz. We'll do our best to help where possible.

Please note that the 30-day timeframe does not limit your rights under the Consumer Guarantees Act 1993.

Return Postage

Standard Returns

For standard returns, including change-of-mind returns or size exchanges, return postage costs are the responsibility of the customer.

We recommend using a tracked postal service so you can keep an eye on your parcel's journey back to us.

Faulty or Incorrect Items

Received something faulty or not what you ordered? No worries, we'll help get it sorted!

Simply email us at hello@mintactivewear.co.nz with your order number and details of the issue.

Where an item is faulty, incorrect or otherwise fails to meet applicable consumer guarantees, we'll cover reasonable return postage costs in accordance with New Zealand consumer law.

Please get in touch before sending the item back so we can help arrange the next steps.

Exchanges

Ordered the wrong size or decided another colour would suit you better? We've got you!

We're happy to offer exchanges on eligible online purchases within our 30-day return period.

You can exchange your item for:

A different size.
A different colour.
An entirely different product.

All exchanges are subject to stock availability and our standard return conditions.

Exchanging for a Different Item

If you'd prefer to exchange your purchase for another product, that's absolutely fine!

If your new item is more expensive, we'll help arrange payment of the difference.

If your new item costs less, we'll refund the difference for eligible full-price purchases or arrange store credit where applicable to sale-item exchanges.

We aim to keep our exchange process flexible because we understand that buying activewear online can sometimes mean needing to try a different fit.

To arrange an exchange, email us at hello@mintactivewear.co.nz.

Faulty or Incorrect Products

We take pride in our activewear and want you to love what you've purchased.

If your item arrives damaged, faulty, incorrect or doesn't match its description, please contact us so we can put things right.

Under the Consumer Guarantees Act 1993, customers may be entitled to a repair, replacement or refund depending on the nature of the issue.

For a substantial fault, you may be entitled to choose between a refund or replacement in accordance with the Act.

These rights apply to both full-price and sale items and are not restricted by our standard 30-day returns policy.

Lost or Delayed Parcels

We do our best to ensure your parcel reaches you safely and within the estimated delivery timeframe.

We use NZ Post delivery services and aim to keep shipments within their advertised delivery timeframes.

Occasionally, parcels may be delayed or go missing in transit.

If your parcel hasn't arrived when expected, we recommend checking the tracking information provided in your shipping confirmation email.

If your tracking information isn't updating or you believe your parcel may be lost, please contact us at hello@mintactivewear.co.nz.

We'll work with NZ Post to investigate the situation and help arrange an appropriate resolution.

Where Mint Activewear has arranged shipping, we'll take responsibility for resolving delivery issues in accordance with the Consumer Guarantees Act 1993, including providing a suitable remedy where required.

Incorrect Delivery Addresses

Please double-check your delivery details when placing your order.

If you've entered an incorrect or incomplete address, contact us as soon as possible so we can try to update it before dispatch.

Once an order has been shipped, we may not be able to change its delivery destination.

Additional shipping charges may apply where an order needs to be resent because of an incorrect address supplied at checkout, where permitted by law.

Privacy & Personal Information

Your privacy matters to us!

Any personal information you provide when shopping with Mint Activewear will be handled in accordance with the New Zealand Privacy Act 2020.

We use your information to process orders, arrange deliveries, provide customer support and manage your shopping experience.

We don't sell your personal information. We may share necessary details with trusted service providers, such as payment processors, website providers and delivery companies, to fulfil your order and operate our online store.

We may also disclose information where required or permitted by law.

For further information about how your personal information is collected, stored, used and protected, please refer to our Privacy Policy.

Your Rights Under New Zealand Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand legislation.

Our standard returns and exchanges policy is offered in addition to your statutory consumer rights.